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Workshop Content

Delivered by Phil Robson of Giftease. For over 17 years GiftEase™ has been working with the charity sector to bring clarity and transparency to the Gift Aid tax claim process. Read more about GiftEase™ here.

A one day introduction to charity retail gift aid covering charity shops, online and recycling.

Many charity shops selling donated goods use the HMRC approved ‘Retail Gift Aid Scheme’ (or ‘RGAS’) to claim Gift Aid on the proceeds from sales of donated goods. In October 2015 HMRC updated its RGAS guidance. This followed concerns that it was not always implemented correctly. As part of that directive “All shop staff involved in RGAS must undergo training and charities must undertake regular audits on a periodic or sample basis, as appropriate, to ensure the processes are being followed correctly.”

Rules for this scheme are regularly reviewed by HMRC and your knowledge needs to remain up to date.

Retail Gift Aid can seem very cumbersome with far too many rules, putting off charity shop volunteers and retail managers, for charities who do operate retail Gift Aid there is always the concern the rules are being broken.


Our one day workshop covers:


  • Retail Gift Aid essentials: Rules and latest updates

  • Selecting the best Gift Aid method for your organisation

  • How to make your literature work for you

  • Gift Aid and the RAGS (recycling) scheme

  • Ebay and Gift Aid

  • How to engage volunteers

  • The rules on notifying the donor

  • How to pass an HMRC RGA Audit


Delegates will be asked to complete a pre-workshop questionnaire to establish level of Gift Aid knowledge for the group. Lunch and handouts will be provided on both days and a certificate of attendance will be issued to delegates who actively participate in the workshop – this can be used as part of your audit to evidence training.

Who should attend?

Anyone at Head Office who work with their Charity shops, Retail Managers and volunteers and staff who work directly with Retail Gift Aid

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